We were pleased with an employee engagement score of 73% earlier this year which is a significant increase from 68% in 2018. While this is just below 76%, which is deemed top quartile, it is an excellent result and evidence that our continued action plans are having a positive impact. The areas we particularly focused on after the last survey were around leadership and communication, both of which have improved significantly. In addition, our China team was awarded the prestigious “Best Employer” certification by our survey provider Kincentric as they scored top quartile in engagement, agility, and talent focus.
With a participation rate of 87% we are confident that we have received feedback from the vast majority of employees, and we remain committed to working with all teams to further analyse the results and put actionable plans in place.